First, focus on the other person…open your posture, look them in the eyes, give them encouraging nods and acknowledging words. Second, summarize what they are saying. You might say something like, "So, what I hear you saying is such and such." Third, ask open-ended questions. Not questions that solicit just a yes or no answer. And don't use the word "why"... "why can't you…" "why didn't you…" "why aren't...

Sunday is Parent's Day…a day established by Congress for the purpose of "recognizing, uplifting, and supporting the role of parents in bringing up their children." If you've had a good relationship with your mom and dad, use this day as an opportunity to thank them for one important thing they did to impact your life in a positive way. If your relationship with them has been more difficult, use it as an...

You make decisions every day—what to eat, what to wear, where to go. If you find yourself complaining…or frequently irritated, then make the decision to be content…to be satisfied with your circumstances in life. It's not hard, but it does take practice. Next time you think of what's wrong with your situation, stop! For instance, instead of complaining because you have to mow the lawn, be thankful that you...

The cleaning product, Formula 409 didn't get its name from the area code where it was developed. And it's not the birth date of the creator's daughter. Formula 409 got its name from perseverance. The two persistent scientists didn't get the formula right on the 101st, or even the 401st try. Only when they created the 409th formula were they satisfied that they'd created the ultimate cleaner. Perseverance pays off...

The egg hunts, chocolate bunnies and marshmallow Peeps are iconic symbols of most American Easter celebrations. It's a time when families gather together and feast on the bounty of spring and revel in time spent together. There's fun and frivolity for kids and adults alike. It's a great time of celebration, to be sure. But that's not what Easter's all about. Easter celebrates a priceless gift given in an act...

Americans love to indulge on Thanksgiving. Can't you just taste that juicy turkey and dressing? Well, there are people who won't get to enjoy even the first bite of turkey. Maybe they're unmarried and don't have any family nearby. Maybe they're a single mom with three kids and can't afford all the fixings. Or maybe they're your elderly neighbor who's embarrassed to admit they don't have plans. Think about people...

Veterans Day pays tribute to American veterans of all wars — especially those veterans still living. So spend some time this holiday honoring their service to our country. Fly the American flag in front of your home. Teach your children what the holiday means and why we celebrate it. Encourage them to send notes or cards to veterans you know, or those in hospitals and veterans' homes. Volunteer with your kids in...